CC IT III
LHH
Barcelona, Barcelona
Indefinido
Comercial y Marketing
Completa
Customer Service Specialist
Mission: Delight customers being close to their
needs and provide feedback to continuously enhance our value proposition.
Key activities.
o Ensure customer satisfaction and provide professional customer support.
o Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions.
o Discuss with customers on different channels and provide information on the company’s products and services.
o Offer information about coverage and price to prospective customers.
o Responding promptly to customer inquiries. o Liaise with other departments and provide support to them.
o Take the extra mile to engage customers.
o Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition.
Claims Support
o Collect all the information of the customers to open claims with the Insurance company.
o Follow up on open cases.
o Resolution of claims, doubts and incidents for our travelers.
Requisitos
o Bilingual Italian/Spanish.
o At least 3 years of experience on a similar position (Remote Customer Care in Travel &/or Insurance industry).
o Ability to multitask. (Email/Chat/Voice)
o Medium level computer skills.
o Effective communication skills – both verbal and non-verbal.
o Must always be friendly and willing to provide assistance to others.
o Ability to cope in a fast-paced job environment. o Must be able to critically analyze all situations and solve problems efficiently.
CC IT III
LHH
Hace 7 días
Indefinido
Comercial y Marketing
Barcelona, Barcelona
Customer Service Specialist
Mission: Delight customers being close to their
needs and provide feedback to continuously enhance our value proposition.
Key activities.
o Ensure customer satisfaction and provide professional customer support.
o Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions.
o Discuss with customers on different channels and provide information on the company’s products and services.
o Offer information about coverage and price to prospective customers.
o Responding promptly to customer inquiries. o Liaise with other departments and provide support to them.
o Take the extra mile to engage customers.
o Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition.
Claims Support
o Collect all the information of the customers to open claims with the Insurance company.
o Follow up on open cases.
o Resolution of claims, doubts and incidents for our travelers.
Requisitos
o Bilingual Italian/Spanish.
o At least 3 years of experience on a similar position (Remote Customer Care in Travel &/or Insurance industry).
o Ability to multitask. (Email/Chat/Voice)
o Medium level computer skills.
o Effective communication skills – both verbal and non-verbal.
o Must always be friendly and willing to provide assistance to others.
o Ability to cope in a fast-paced job environment. o Must be able to critically analyze all situations and solve problems efficiently.