Fraud Analyst (Card) - Fintech Company
LHH
Madrid, Madrid
Indefinido
Finanzas y corporativo
Completa
JOB SUMMARY:
Were looking for a detail-oriented and analytical Card Fraud Analyst to join our operations team. This role involves monitoring card transactions, identifying and investigating suspicious activity, and supporting the mitigation of fraud losses. Youll play a key part in protecting our customers and the business from fraudulent behavior while gaining valuable experience in card fraud analytics and financial crime prevention.
KEY RESPONSIBILITIES:
1) Monitor real-time and batch card transactions to identify and escalate suspicious or potentially fraudulent activity.
2) Investigate card fraud alerts (e.g., unusual patterns, geographic mismatches, CNP fraud, lost/stolen cards).
3) Assist in handling chargebacks, disputes, and customer fraud claims.
4) Support the creation, testing, and refinement of fraud rules to improve detection accuracy and reduce false positives.
5) Escalate confirmed fraud cases to relevant internal teams or external partners.
6) Maintain accurate case records and reporting documentation.
7) Collaborate with fraud operations, compliance, and customer support to deliver timely and accurate resolutions.
8) Assist in identifying trends and contributing to improvements in fraud detection strategies and rules.
9) Ensure compliance with relevant card scheme rules.
SKILLS AND EXPERIENCE:
1) 2+ years of experience in fraud prevention, banking operations, or financial services.
2) Knowledge of card payment systems, fraud, and customer authentication methods.
3) Strong attention to detail and analytical mindset.
4) Comfortable using data tools and dashboards to review transaction history and case data.
5) Excellent written and verbal communication skills.
6) Ability to work in shifts or flexible hours.
Requisitos
Inglés
Fraud Analyst (Card) - Fintech Company
LHH
Hace 16 días
Indefinido
Finanzas y corporativo
Madrid, Madrid
JOB SUMMARY:
Were looking for a detail-oriented and analytical Card Fraud Analyst to join our operations team. This role involves monitoring card transactions, identifying and investigating suspicious activity, and supporting the mitigation of fraud losses. Youll play a key part in protecting our customers and the business from fraudulent behavior while gaining valuable experience in card fraud analytics and financial crime prevention.
KEY RESPONSIBILITIES:
1) Monitor real-time and batch card transactions to identify and escalate suspicious or potentially fraudulent activity.
2) Investigate card fraud alerts (e.g., unusual patterns, geographic mismatches, CNP fraud, lost/stolen cards).
3) Assist in handling chargebacks, disputes, and customer fraud claims.
4) Support the creation, testing, and refinement of fraud rules to improve detection accuracy and reduce false positives.
5) Escalate confirmed fraud cases to relevant internal teams or external partners.
6) Maintain accurate case records and reporting documentation.
7) Collaborate with fraud operations, compliance, and customer support to deliver timely and accurate resolutions.
8) Assist in identifying trends and contributing to improvements in fraud detection strategies and rules.
9) Ensure compliance with relevant card scheme rules.
SKILLS AND EXPERIENCE:
1) 2+ years of experience in fraud prevention, banking operations, or financial services.
2) Knowledge of card payment systems, fraud, and customer authentication methods.
3) Strong attention to detail and analytical mindset.
4) Comfortable using data tools and dashboards to review transaction history and case data.
5) Excellent written and verbal communication skills.
6) Ability to work in shifts or flexible hours.
Requisitos
Inglés