Billing Customer Service Representative

LHH Recruiting is assisting our client in Albuquerque, NM in hiring a Billing Customer Service Representative on a contract to hire basis. They are seeking a dedicated and experienced Billing Customer Service Representative to join their team. If you have a passion for helping others and a strong background in customer service and billing, we want to hear from you!

• Deliver exceptional customer service by researching, resolving, and responding to operational and billing inquiries from producers, policyholders, and other departments.

• Utilize innovative technology to engage with customers and manage essential policy and billing account maintenance.

• Continuously seek knowledge from internal support departments to improve service for external customers and address issues promptly.

• Work collaboratively with agents, policyholders, and supporting departments to understand and meet customer needs, ensuring accurate policy and billing records.

• Advocate for customer experience improvements by suggesting workflow, process, and interaction enhancements to leadership.

• Maintain positive and professional client relationships, effectively handling concerns such as policy service inquiries, past due balance collections, account preparations for collections, and deductible disputes.

• Perform accurate account reconciliations to provide essential information to internal and external stakeholders.

• Identify and resolve systematic errors in the disbursement of audited premium and billing distributions.

• Contribute actively to fostering a strong, values-based culture within the department and the organization as a whole.

Qualifications:

• Minimum of 3 years of experience in a customer service or billing role.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Proficiency in using technology and software related to billing and customer service.

• Ability to manage multiple tasks and prioritize effectively.

• A commitment to maintaining a high level of professionalism and confidentiality.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance