Job Description: Our client is seeking a dedicated and customer-focused individual to join their team as a Customer Service Specialist. In this role, you will interact with customers and provide exceptional assistance and provide reliable, accurate information. You will also support delivery performance and help maintain and improve systems and processes.

Key Accountabilities Include but are not Limited to:

• Manage customer orders via phone, fax, and email.
• Maintain and invoice orders after shipment completion.
• Continuously demonstrate proficiency in product knowledge and support a growing number of products.
• Respond to customer inquiries that may require extensive research.
• Provide responses to inquiries and customer difficulties.
• Learn other cross-functional duties within the department.
• Assume other duties and/or specific roles as necessary to assist the organization.
• Work in an office environment with a standard working schedule

Key Knowledge, Skills, and Behaviors:

• Minimum of 6 months to 1 year of customer service experience.
• Associate degree or higher in a relevant course of study preferred but not essential.
• Bilingual is a plus.
• Ability to build rapport with internal and external customers.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook).
• Possess a strong work ethic and able to work effectively in a team.
• HS Diploma or GED required.

If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we encourage you to apply!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance