Job Title: Director of Loan Servicing and Special Accounts

Location: Albuquerque, NM

Job Type: Full-Time, Onsite

Salary Range: $80K - $90K per year (commensurate with experience)

About the Role: We are seeking a highly skilled and experienced Director of Loan Servicing and Special Accounts to join our dynamic team. This role is pivotal in overseeing the post-origination processes, ensuring the smooth operation of loan servicing, member records, and special accounts departments. The ideal candidate will have a strong background in collections management, a keen eye for process improvement, and the ability to lead and inspire a team.

Key Responsibilities:

• Leadership and Management: Directly supervise three key team members. Indirectly oversee a team of 10-12 individuals.
• Loan Servicing: Manage all activities post-loan origination, including payment collections, loan modifications, and ensuring accurate title work and member records.
• Special Accounts: Handle escalated issues, credit bureau disputes, and prepare board reports for delinquency.
• Process Improvement: Continuously seek ways to enhance operational efficiency and implement new technologies to streamline processes.
• Compliance: Ensure all activities comply with relevant regulations and maintain low charge-off and delinquency ratios.

Qualifications:

• Experience: Minimum of five years in a similar role within a financial institution, with at least five years of management or supervisory experience in collections.
• Education: A degree is preferred but not required. Equivalent experience will be considered.
• Technical Skills: Proficiency with collections software (e.g., Temenos) and the ability to adapt to new technologies.
• Leadership: Strong leadership skills with the ability to build relationships and minimize turnover.
• Process-Oriented: Demonstrated ability to improve processes and implement new technologies.

Why Join Us?

• Impactful Role: Play a crucial role in maintaining a clean loan portfolio and improving operational processes.
• Career Growth: Opportunity to advance to a VP role as the department grows.
• Collaborative Environment: Work with a dedicated team committed to excellence and continuous improvement.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance