Job Summary:

We are seeking a highly motivated and experienced Order Fulfillment Team Lead to join and guide our fast-paced fulfillment team. This role is ideal for a strategic thinker with advanced Excel skills, outstanding customer service abilities, and proven experience in process improvement and team leadership. The successful candidate will play a critical role in optimizing workflows, enhancing operational accuracy, and ensuring an exceptional customer experience across a diverse product portfolio.

Key Responsibilities:

• Manage and mentor the order fulfillment team (2-4 team members).
• Oversee order entry, processing accuracy, and daily reporting.
• Lead departmental restructuring efforts and implement process improvements.
• Navigate and help transition to a new ERP system (NetSuite).
• Build and analyze complex reports using Excel (PivotTables, VLOOKUPs, etc.).
• Identify operational trends and share actionable insights with stakeholders.
• Create dashboards and reports to track KPIs and team performance.
• Serve as the escalation point for customer issues, delivering professional and transparent communication, even in high-pressure situations.
• Communicate effectively with a wide range of customers, from COOs to on-site technicians.
• Coordinate with Sales, Production, and Shipping to resolve issues efficiently.
• Understand and manage various shipping carriers and methods.
• Communicate proactively about inventory status and back-ordered items.
• Maintain a clear understanding of part numbers, materials, and fulfillment logistics.

Qualifications:

• Education: Associate's or bachelor's in business, Operations, Supply Chain, or related field (or equivalent experience).
• Experience:
  • 5+ years in a fast-paced operational or order fulfillment environment.
  • 2+ years in a team lead or supervisory role.
  • Experience with ERP systems (NetSuite strongly preferred).
  • Logistics or inventory management background is highly valued.
• Technical Skills:
  • Advanced Excel (PivotTables, VLOOKUPs, HLOOKUPs).
  • Strong reporting and data analysis capabilities.
• Soft Skills:
  • Exceptional communication and interpersonal skills.
  • Proven ability to lead under pressure and manage multiple priorities.
  • Strong attention to detail and organizational abilities.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance