Bilingual HEDIS Coordinator (Korean)

Location: Hybrid (Arcadia, CA) - Occasional travel to provider offices required. Mileage reimbursed

Contract Duration: 3 months

Job Summary:

Are you passionate about healthcare and fluent in Korean? We are looking for a dedicated HEDIS Coordinator to join our team on a 3-month contract. In this role, you will play a crucial part in deploying and implementing medical retrieval strategies, collecting and tracking medical records, and working closely with Educators to schedule appointments for retrievals. This is a fantastic opportunity to make a difference in patient care by ensuring quality and compliance with HEDIS measures.

Key Responsibilities:

• Collaborate with the HEDIS team to collect member records and conduct reviews by contacting providers and placing results into a specific database.

• Facilitate fax or telephone call notifications for providers using reports.

• Create PowerPoint decks and other training materials for providers and staff.

• Collect and compile required documentation to maintain critical quality improvement functions.

• Conduct HIPAA-compliant telephonic and electronic outreach to patients for medication adherence/utilization and other risk/quality gaps closure support, including CAHPS and HEDIS/Risk gaps.

• Identify barriers preventing patients from closing gaps and work with care team members to help patients manage their health.

• Coordinate with members of the patient care team, including vendors, providers, pharmacists, nurses, and patient care coordinators to address patient needs.

Requirements:

• Fluent in Korean and able to pass a language assessment.

• Minimum of 1 year of experience in a Health Plan/Managed Care environment or office experience in a physician’s office.

• Strong customer service skills.

• Ability to work full-time (40 hours a week) with a standard schedule of Monday to Friday, with occasional weekend work if requested.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance