Collections Associate

📍 Location: Arlington, VA (Remote work available after training)

💵 Pay Range: $30.00 – $33.80 per hour (Based on experience)

🕒 Schedule: Full-Time, Monday–Friday, 8:00 AM – 4:30 PM

Position Summary

This position offers an exciting opportunity to play a critical role in deduction collection and post-audit recovery for key customer accounts. The ideal candidate will assist in managing Unidentified Account Deductions (UAD), support post-audit collections, and help streamline reporting and escalation processes across departments. This role is perfect for a detail-oriented, analytical professional who thrives in a fast-paced, collaborative environment.

Key Responsibilities

• Collaborate with account managers to review post-audit claims, determine validity, and initiate recovery for invalid deductions

• Analyze trends in UADs and post-audit activity, providing insights to leadership on high-risk areas

• Coordinate with credit and finance teams to support accurate tracking and timely resolution of deductions

• Ensure adherence to internal compliance standards and customer policies

• Recommend process improvements to enhance reporting and cross-functional collaboration

• Participate in customer calls to resolve deduction and audit-related issues

• Lead internal review meetings with stakeholders to present data trends and escalate unresolved matters

• Perform root cause analysis to identify systemic issues and propose actionable solutions

Skills & Qualifications

• Strong analytical and problem-solving abilities

• Experience managing data and presenting clear insights to non-financial stakeholders

• Ability to work independently and manage multiple priorities in a dynamic environment

• Excellent interpersonal and communication skills

• Confidence in influencing internal teams and external partners

• Self-starter with the ability to quickly adapt and learn internal systems and processes

• Business acumen with a solution-focused approach

• Prior experience in deduction management, post-audit analysis, or credit-related functions is a plus

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance