LHH Recruitment Solutions is seeking an Inside Sales and Service Coordinator for our client in Aurora, Illinois. This is an excellent opportunity to join a well-established and stable manufacturing organization. Candidates will have access to all facets of manufacturing. In this role the candidate will work collectively with team members to support the direct and indirect sales channel with sophisticated measurement solutions. This role will interact with the support team to coordinate with operations for service and finance and shipping to meet schedule requirements.

Responsibilities

Due to continued growth within the USA service team, we have a vacancy for a part time (up to 30 hours/week) temporary inside service coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

• Issue service quotations to customers


• Track customer calibration frequency and outreach to customers past due


• Promote and quote service contracts


• Initiate e-mail campaigns promoting upgrades and services


• Coordinate service visits with customer and field service engineers


• Maintain customer databases

• High energy level with ability to take initiative.


• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.


• Ability to articulate clearly and timely with customers to provide world class service.


• Drive and collaboration experience to identity process improvement areas


• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.


• Good communication skills (verbal and written) and the ability to interact effectively in English.


• Follow set procedures but can identify when change is required

• Proven experience in high demand customer service.


• English: good communication skills, written and spoken.


• Able to lift 25lbs to assist with spares and service shipments

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance