• Initiate phone calls, send emails, and mail notices to customers with past due accounts to remind them of outstanding balances and encourage prompt payment.
• Work with customers to establish payment arrangements that adhere to company guidelines while also considering individual circumstances to increase the likelihood of successful collection.
• Maintain detailed and accurate records of all customer interactions, payment promises, and collection activities within the company’s database or ERP systems.
• Investigate and resolve billing disputes, unapplied cash, short payments, and other discrepancies in coordination with sales, billing, and customer service teams.
• Identify severely delinquent accounts and escalate them according to company policy, which may include involving management, legal teams, or outside collection agencies.
• Generate regular reports for management detailing the status of outstanding accounts, collection activities, and success rates.
• Assist the finance team in reconciling accounts and ensuring that all receivables are accurately reported in financial statements.

• High school diploma or equivalent required; an associate’s or bachelor’s degree in business administration, finance, accounting, or a related field is preferred.
• 2+ years of experience in credit and collections, accounts receivable, or a similar finance-related role is highly desirable.
• Excellent verbal and written communication skills, including the ability to explain complex issues clearly and confidently, and to negotiate effectively with customers.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously and prioritize tasks.
• Demonstrated ability to resolve conflicts and find mutually beneficial solutions for customers and the company.
• Capable of working independently and meeting deadlines in a fast-paced, target-driven environment.
• Willingness to collaborate with other members of the finance and customer service teams to achieve organizational goals.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance