Medical Call Center Specialist
Bethpage, New York
Contract/Temp to Hire
$20.00 - $22.00 per Hour
Job Title: Temp-to-Perm Medical Call Center Specialist
Location: Bethpage, NY
Schedule: Full-Time, Onsite, Monday-Friday, 9 AM - 5 PM
Hourly Rate: $20 - $22 (based on experience)
Job Description:
We are seeking a dedicated and experienced Medical Call Center Specialist for a temp-to-perm position in the Bethpage, NY area. This role involves managing a high volume of inbound and outbound calls within a medical call center environment. The ideal candidate will have experience with EPIC and CISCO phone systems, direct customer service, and/or call center experience.
Key Responsibilities:
- Handle high volume of incoming and outgoing calls in a professional and efficient manner.
- Provide exceptional customer service by addressing patient inquiries, scheduling appointments, and resolving issues.
- Utilize EPIC and CISCO phone systems to manage call flows and maintain accurate records.
- Troubleshoot and problem-solve various issues related to patient accounts and appointments.
- Maintain confidentiality and comply with HIPAA regulations at all times.
- Collaborate with medical and administrative staff to ensure smooth operations and high-quality patient care.
- Be flexible to work occasional evenings until 8 PM and occasional Saturdays as needed.
Requirements:
- Proven experience working with EPIC and CISCO phone systems.
- Demonstrated customer service and/or call center experience, preferably in a medical setting.
- Ability to thrive in a high volume, fast-paced environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to maintain professionalism and handle sensitive information with discretion.
- Flexibility to work occasional evenings and Saturdays.
Benefits:
- Opportunity for permanent placement based on performance and company needs.
- Competitive hourly rate commensurate with experience.
- Gain valuable experience in a dynamic medical call center environment.
Pay Details: $20.00 to $22.00 per hour Search managed by: Clare RantBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Medical Call Center Specialist
LHH
19 days ago
$20.00 - $22.00 per Hour
Contract/Temp to Hire
Bethpage, New York
Job Title: Temp-to-Perm Medical Call Center Specialist
Location: Bethpage, NY
Schedule: Full-Time, Onsite, Monday-Friday, 9 AM - 5 PM
Hourly Rate: $20 - $22 (based on experience)
Job Description:
We are seeking a dedicated and experienced Medical Call Center Specialist for a temp-to-perm position in the Bethpage, NY area. This role involves managing a high volume of inbound and outbound calls within a medical call center environment. The ideal candidate will have experience with EPIC and CISCO phone systems, direct customer service, and/or call center experience.
Key Responsibilities:
- Handle high volume of incoming and outgoing calls in a professional and efficient manner.
- Provide exceptional customer service by addressing patient inquiries, scheduling appointments, and resolving issues.
- Utilize EPIC and CISCO phone systems to manage call flows and maintain accurate records.
- Troubleshoot and problem-solve various issues related to patient accounts and appointments.
- Maintain confidentiality and comply with HIPAA regulations at all times.
- Collaborate with medical and administrative staff to ensure smooth operations and high-quality patient care.
- Be flexible to work occasional evenings until 8 PM and occasional Saturdays as needed.
Requirements:
- Proven experience working with EPIC and CISCO phone systems.
- Demonstrated customer service and/or call center experience, preferably in a medical setting.
- Ability to thrive in a high volume, fast-paced environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to maintain professionalism and handle sensitive information with discretion.
- Flexibility to work occasional evenings and Saturdays.
Benefits:
- Opportunity for permanent placement based on performance and company needs.
- Competitive hourly rate commensurate with experience.
- Gain valuable experience in a dynamic medical call center environment.
Pay Details: $20.00 to $22.00 per hour Search managed by: Clare RantBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.