• Establish and maintain a consistent standard of high-quality customer service for tenants across the portfolio.
• Engage in professional and constructive dialogue with tenants to address and resolve their questions and concerns promptly, ensuring their satisfaction and fostering positive relationships.
• Maintain open and consistent communication with tenants in accordance with the Communications Policy. Ensure tenants are well-informed about how to reach the appropriate staff members and that all necessary communications, including emergency notifications and service disruption updates, are posted in buildings as needed.
• Refer tenants to supportive services or benefit entitlement support upon request, ensuring they have access to the resources they need for their well-being and stability.
• Collaborate with the Leasing Manager to ensure the timely completion and collection of lease renewals, facilitating a smooth and efficient process for both tenants and management.
• Initiate proper follow-up with tenants who have arrears 30 days past due, utilizing phone calls and letters to address the issue and work towards resolution.
• Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors, ensuring that all maintenance tasks are completed efficiently and to a high standard.
• Maintain clear and effective communication with management and the compliance team during operational emergencies, ensuring that all parties are informed and able to respond effectively.

• Must have 3 years of experience working in Property Management
• Must be proficient with Yardi
• Bilingual Spanish is preferred

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance