LHH Recruitment Solutions is seeking a Temporary Retention Specialist to join our client’s growing insurance organization in Carlsbad, CA. This role is ideal for a motivated and customer-focused professional who thrives in a high-volume call environment. The primary focus of this position is to handle inbound and outbound calls, engage with existing customers, address their concerns, and provide solutions to ensure continued service satisfaction.

This temporary role has the potential to become permanent for the right candidate! Apply today to join a dynamic team in the insurance industry.

Key Responsibilities:

• Handle a high volume of retention calls in a professional and efficient manner

• Proactively reach out to customers to discuss policy renewals, benefits, and retention options

• Identify customer concerns and work to resolve issues, ensuring satisfaction and policy retention

• Provide exceptional customer service by delivering accurate information and addressing inquiries

• Maintain detailed and organized records of customer interactions in the CRM system

• Collaborate with internal teams to troubleshoot and escalate issues when necessary

Qualifications:

• Previous experience in customer service, sales, or call center roles preferred

• Strong verbal communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Proficiency in Microsoft Office and CRM systems is a plus

Working Hours:

• Full-time

• Onsite

• Monday- Friday

• 8:00am-5:00pm PST

Details:

• Located in Carlsbad, San Diego

• 3-6 month contract role with the possibility to go permanent

• Compensation: $27.00 per hour

If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance