LHH has a well-known client in Charlotte, NC, who is looking for a Customer Service Repon a contract to hire opportunity!

This is a great chance to get into a reputable company and advance your career!

Title: Ops Support/Customer Service Rep (part time)

Location: Charlotte, NC 28269

Pay Rate: $20.13/hour

Shift Days and Hours: Mon-Fri, 4-6 hours a day

Contract Type: Through Oct 2025 – Temp to hire

What you’ll need to succeed as a Shop Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience

• Strong computer skills, including Microsoft Office

• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

• Transportation industry experience

• Experience in a vehicle maintenance shop

• Excellent verbal and written communication skills

What you’ll do on a typical day:

• Act as a liaison between shop management, external vendors and category management

• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)

• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices

• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts

• Monitor work orders to ensure parts are checked out properly

• Monitor various reports to ensure compliance

• Create and close purchase orders

• Create Pro numbers to track shipments

• Set up invoices to be paid and coordinate with A/P to ensure timely remittance

• Other tasks and responsibilities related to supporting the shop staff

Shop Customer Service Representatives are required to:

• Safely move and/or stand for extended periods of time in a shop and office setting

• Tolerate occasional loud noise levels

• Move objects of various shapes, sizes, and weights frequently up to 20 lbs

• Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance