• Handle disputes related to debit card transactions, including ATO and BSA investigations, ensuring all required documentation is collected, processed, and filed appropriately.
• Maintain strict adherence to Regulation E, Visa Zero Liability Rules, and internal policies. Provide guidance to internal teams and external partners to ensure proper handling of dispute cases.
• Process and follow up on outstanding disputed items, ensuring timely and accurate completion of all tasks. Communicate effectively with members regarding the status of their disputes and ATO allegations.
• Utilize dashboards, analytics, and reporting tools to track and report on the status of disputed items. Assist management by generating reports to evaluate performance, identify trends, and make recommendations for improvements.
• Oversee automated processes, reviewing files and reports to ensure completion. Work closely with internal and external teams to ensure system functionality and accuracy.
• May assist with other operational functions, including Member Success, to ensure overall department efficiency. Provide support for team members, offering insights and sharing best practices for handling disputes and investigations.
• Manage strict deadlines for dispute resolution, ensuring that all tasks are completed within regulatory timeframes and operational guidelines.

• 1-2 years of experience in ATO dispute resolution, BSA investigations, or debit card dispute processing.
• Strong understanding of Regulation E, Visa Zero Liability Rules, and related compliance standards.
• Experience with analytics, operational reporting, and system automation is preferred.
• Ability to manage multiple tasks efficiently, with a focus on detail and accuracy.
• Strong communication skills, both written and verbal, to interact effectively with team members and members.
• Experience working with dispute systems, reporting tools, and automated processes.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance