Bilingual Call Center Agent
Customer Service & Support/Customer Service
LHH
$19.00 - $22.00 per Hour
Chicago, IllinoisContractor
Customer Service
Customer Service & Support
Job Title: Bilingual Call Center Agent
Role: Contract
Job Description:
We are seeking a dedicated and experienced Bilingual Senior Call Center Agent to join our team. This role involves handling a variety of tasks related to customer service and administrative support.
Key Responsibilities:
Handle customer inquiries and provide accurate information.
Manage and process various types of records.
Participate in intensive training on medical plans.
Undergo a structured training program.
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Identify customer needs and provide appropriate solutions.
Update internal databases with information about customer interactions.
Monitor and address customer complaints.
Calmly answer customer questions about the programs offered.
Share customer feedback with relevant departments to improve services.
Follow up with customers to ensure their issues are resolved.
Qualifications:
Bilingual in Spanish and English.
Experience with Microsoft Dynamics.
Minimum of 3 years of call center experience.
Ability to work from 8:00 AM to 4:30 PM.
Strong communication skills and the ability to handle challenging situations with a supportive staff.
Role requires resilience and the ability to handle difficult situations.
If you are a motivated individual with a passion for customer service and a background in call center operations, we encourage you to apply.
Pay Details: $19.00 to $22.00 per hour
Search managed by: Karla Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Bilingual Call Center Agent
Customer Service & Support/Customer Service
LHH
$19.00 - $22.00 per Hour
Chicago, IllinoisContractor
Customer Service
Customer Service & Support
Job Title: Bilingual Call Center Agent
Role: Contract
Job Description:
We are seeking a dedicated and experienced Bilingual Senior Call Center Agent to join our team. This role involves handling a variety of tasks related to customer service and administrative support.
Key Responsibilities:
Handle customer inquiries and provide accurate information.
Manage and process various types of records.
Participate in intensive training on medical plans.
Undergo a structured training program.
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Identify customer needs and provide appropriate solutions.
Update internal databases with information about customer interactions.
Monitor and address customer complaints.
Calmly answer customer questions about the programs offered.
Share customer feedback with relevant departments to improve services.
Follow up with customers to ensure their issues are resolved.
Qualifications:
Bilingual in Spanish and English.
Experience with Microsoft Dynamics.
Minimum of 3 years of call center experience.
Ability to work from 8:00 AM to 4:30 PM.
Strong communication skills and the ability to handle challenging situations with a supportive staff.
Role requires resilience and the ability to handle difficult situations.
If you are a motivated individual with a passion for customer service and a background in call center operations, we encourage you to apply.
Pay Details: $19.00 to $22.00 per hour
Search managed by: Karla Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance