LHH is seeking a detail-oriented and customer-focused individual to join our client’s team as a Customer Service / Order Entry Specialist. This role is essential to ensuring smooth order processing, timely communication with customers, and collaboration across departments including sales, logistics, and accounting.

Key Responsibilities

• Accurately enter customer orders

• Communicate with customers via email and phone regarding order status, pricing, and delivery timelines

• Resolve order discrepancies, returns, and RMA issues

• Maintain and update customer records and portals

• Monitor inventory levels and coordinate with production/logistics as needed

Qualifications

• 2–3 years of experience in customer service or order entry, preferably in a manufacturing or distribution environment

• Proficiency in Microsoft Office and ERP systems

• Strong communication and multitasking skills

• Experience with ecommerce platforms and customer portals is a plus

• Ability to adapt in a fast-paced, team-oriented environment

Perks & Benefits

• Health insurance paid for by company for individuals and family

• 401k with company match

• PTO

Work Environment

• 100% on-site

• Small, collaborative teams with supportive leadership

• Not a call center—majority of communication is via email and portals

Compensation:

• Pay is $28-$37/hr dependent on experience.

• 2 Weeks of PTO

• 401k

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance