Job Title: Customer Service Representative

Location: Cincinnati, OH

Company: LHH Recruitment Solutions (on behalf of our client)

Salary: $15.50 to $16.50 per hour

Job Type: Full-Time, Contract

Job Description:

LHH Recruitment Solutions is excited to announce an upcoming opportunity for a Customer Service Representative with our client in Cincinnati, OH. This contract position offers competitive pay and the chance to work with a dynamic team dedicated to providing exceptional service. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.

• Resolve customer issues and complaints promptly and effectively.

• Provide accurate information about products, services, and company policies.

Order Processing:

• Assist customers with placing orders and processing transactions.

• Track and follow up on customer orders to ensure timely delivery.

• Handle returns, exchanges, and refunds as needed.

Documentation and Reporting:

• Maintain detailed records of customer interactions and transactions.

• Prepare reports on customer feedback and service issues.

• Collaborate with team members to improve customer service processes.

Problem Solving:

• Identify and troubleshoot issues to provide effective solutions.

• Escalate complex issues to the appropriate department or supervisor.

• Follow up with customers to ensure resolution and satisfaction.

Team Collaboration:

• Work closely with other team members to achieve departmental goals.

• Participate in team meetings and training sessions.

• Contribute to a positive and supportive team environment.

Qualifications:

• High school diploma or equivalent; associate degree preferred.

• Previous experience in a customer service role.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office Suite and customer service software.

• Excellent problem-solving and multitasking abilities.

• Ability to work independently and as part of a team.

Benefits:

• Potential for professional development and growth

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.