Account Coordinator

LHH Recruitment Solutions is currently seeking an Account Coordinator for a great contract to hire opportunity in the Suffolk County area. This position will require attendance five days in office. Must have experience with high volume calls and ERP system experience.

Responsibilities:

• Handle a high volume of customer inquiries via phone and email.
• Provide accurate and timely updates on customer orders, shipping, and delivery status.
• Resolve customer issues and escalate complex cases to the appropriate department when necessary.
• Enter and process sales orders into the ERP system with precision and attention to detail.
• Monitor and track orders through the fulfillment process, ensuring timely delivery to customers.
• Coordinate with internal teams, such as sales, logistics, and production, to ensure customer satisfaction
• Maintain accurate customer records and order history within the ERP system.
• Generate and analyze reports related to order status, customer inquiries, and other key performance metrics.
• Support the sales team with administrative tasks and customer follow-ups.
• Assist in the preparation of quotes, contracts, and other customer-related documents.
• Perform other duties as assigned to support the smooth operation of the account management team.

Qualifications:

• Proven experience as an Account Coordinator, Customer Service Representative, or similar role in a high-volume environment.
• Proficiency in using ERP systems for order entry and management (experience with [specific ERP system] preferred).
• Excellent communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Hours:

• 8:00am-5:00pm or 9:00am-6:00pm
• Monday through Friday

Worksite Type:

• 100% in office

Employment Type:

• Contract to Hire

At LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a recruitment specialist today by submitting your resume via the Apply button. Pay Details: $23.00 to $25.00 per hour Search managed by: Coral Dunn

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance