We are seeking a proactive and detail-oriented Customer Account Manager to join a sales team. This is a HYBRID role. This role will serve as the primary liaison between our organization and key OEM customers, with a strong focus on managing the Ford customer portal and supporting Tier 1 automotive programs. The ideal candidate will have experience in customer coordination, a solid grasp of EDI systems, and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities:

• Manage customer orders, releases, and shipments through Ford systems such as PCMS, WERS, and CMMS

• Monitor customer demand and delivery schedules, ensuring timely responses to inquiries and issue resolution

• Coordinate cross-functionally with planning, logistics, and quality to guarantee on-time deliveries and high customer satisfaction

• Support quoting activities, change documentation, and cost tracking related to customer programs

• Maintain accurate sales records, forecasts, and pricing data in internal ERP/MRP systems

• Resolve delivery discrepancies, shortages, and pricing issues quickly and professionally

• Assist key account managers or outside sales teams during program launches and ongoing account management

Qualifications:

• 2+ years of experience in automotive inside sales, customer service, or account coordination

• Direct experience using Ford customer portals (e.g., PCMS, WERS, CMMS) is required

• Familiarity with Tier 1 automotive processes and EDI systems

• Proficient in Microsoft Office, especially Excel and Outlook

• Experience with ERP/MRP platforms such as SAP, QAD, or Plex is a plus

• Strong attention to detail, organizational skills, and ability to multitask effectively

• Excellent verbal and written communication skills

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance