Customer Service Account Executive

Position: Customer Service Account Executive

Location: Duluth, GA, Fully On-Site

Employment Type: Contract

LHH is seeking a Customer Service Account Executive with solid experience in account management, particularly in handling calls from a specific region and assisting with inquiries related to delivery and availability. The perfect candidate should value adaptability and eagerness to work in a friendly and casual environment. The ideal candidate should be flexible in adapting to internal changes and software transitions.

Responsibilities:

· PO validations

· Keying orders

· Checking orders

· Facilitating the transition to new software systems, specifically within Oro

· Manage incoming calls from vendors within a specified region, addressing queries related to delivery, availability, and any other concerns

· Handle discrepancies and manual orders with Account Holders

· Maintain KPIs by managing a high volume of calls, targeting 50+ per day

Qualifications:

· Previous experience in account management is preferred

· Ability to manage customer relationships effectively, remaining level-headed and solution-oriented

· Patience and ability to work collaboratively within a team environment

· Commitment to timely resolution of inquiries, with a team goal of responding within 2 hours and minimizing the need for follow-up requests

Pay Details: $22.00 to $24.00 per hour Search managed by: Clay Butler

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.