• Respond to customer inquiries via phone, email, or other communication channels, providing information about the company’s products and services, discussing customer accounts, and resolving issues or complaints.
• Utilize in-depth knowledge of the organization’s offerings to handle more complex questions and provide timely follow-up.
• Create and maintain documentation that addresses common or complex customer issues, requests, or complaints.
• Redirect customer queries to the appropriate department or team member when necessary.
• Research available resources, including published materials and secondary data, to identify additional solutions or information that can assist customers in resolving their concerns.
• Gather and analyze data related to customer interactions and service trends to identify areas for improvement and inform future training needs.
• Collaborate with internal teams such as production, sales, shipping, and warehouse to expedite orders or resolve shipment issues.
• Promote relevant products and services as needed to help achieve business goals and targets.
• Provide post-sales support for customer contracts, ensuring continued satisfaction and addressing any ongoing needs

• Must be proficient with Excel

• 2-3 years of experience in an administrative role

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance