Help Desk Technician

LHH Recruitment Solutions is hiring an experienced Help Desk Technician. This role would be 100% onsite in Elgin, IL.

Pay: $25-30/hour (DOE)

Contract

Worksite Location: 100% onsite in Elgin, IL

Duties:

As a Help Desk Support Specialist your primary role is to provide technical assistance and support to end-users within the organization. You will be responsible for diagnosing and resolving technical issues related to hardware, software, network systems, and other IT-related problems. This role requires excellent communication skills, technical proficiency, and a customer-centric approach to ensure timely resolution of support tickets and inquiries.

• Technical Support:

Provide first-line technical support and troubleshooting assistance to end-users via phone, email, chat, or ticketing system.

Diagnose and resolve hardware, software, and network issues, including desktops, laptops, printers, mobile devices, and other peripherals.

Assist users with account setup, password resets, and access permissions.

• Problem Identification and Resolution:

Identify and prioritize support tickets based on severity and impact on business operations.

Gather relevant information from users to accurately diagnose and resolve technical issues in a timely manner.

Escalate complex or unresolved issues to higher-level support teams or vendors as needed.

• Documentation and Knowledge Management:

Maintain accurate records of support tickets, including details of issues encountered, troubleshooting steps, and resolution outcomes.

Document common technical issues and solutions to build a knowledge base for future reference and training purposes.

• User Training and Education:

Provide user training and guidance on basic IT concepts, tools, and best practices to enhance end-user productivity and self-service capabilities.

Communicate technical information and instructions clearly and concisely to users with varying levels of technical expertise.

• Software and Hardware Deployment:

Assist with the installation, configuration, and deployment of software applications, operating systems, and hardware devices according to established procedures and standards.

Collaborate with IT teams to ensure compatibility, security, and compliance requirements are met during software and hardware deployments.

• Customer Service and Satisfaction:

Deliver high-quality customer service and support to end-users, ensuring prompt and courteous responses to inquiries and issues.

Follow up with users to ensure their technical issues have been resolved satisfactorily and provide additional assistance if needed.

Please apply right away if you are interested in this role! Time-sensitive.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.