Job Title: Engagement Specialist

Location: Escondido, CA (Hybrid after training)

LHH Recruitment Solutions is seeking a dynamic and motivated Engagement Specialist to join our team in Escondido on a contract basis through the end of December, with the potential for the role to extend further. The position will follow a hybrid schedule after the training period, allowing for both remote and in-office work.

As an Engagement Specialist, you will be responsible for interacting with clients and stakeholders to ensure a positive experience, answer inquiries, and resolve concerns. Your role will involve maintaining communication across multiple channels, gathering client feedback, and providing information about products and services.

Key Responsibilities:

• Review and schedule referrals, update tracking tools, and process supportive services

• Gather data for reports and enter journal entries in compliance with State requirements

• Communicate with participants, project units, and County to verify eligibility and encourage appointment attendance

• Maintain and reconcile caseloads, track participant status, and ensure accurate case notes

• Review performance reports, identify data trends, and resolve discrepancies

• Perform general office tasks and complete required reports

Qualifications:

• Excellent communication and interpersonal skills

• High School Diploma or GED equivalent

• Strong problem-solving abilities

• Experience with Microsoft Office programs

• Valid CA drivers license

• Prior experience in customer service or office administration role

Working Hours:

• 40 hours per week

• Full-time

• Onsite, hybrid after training

• Monday- Friday

• 8:00am-5:00pm PST

Details:

• Contract role till end of December, potential to go permanent

• Located in Escondido, San Diego, CA

• Compensation: $19.00 per hour

If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance