Operations Support Specialist

We are looking for a full-time Operations Support Specialist to join our team. Recognized as one of the Best Community Banks to Work For, we are committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.

As an Operations Support Specialist, you will provide accurate and thorough bank operational and processing support within the department. You will ensure proper processing and maintenance of deposit products and services in accordance with department and regulatory guidelines, and within prescribed deadlines.

Essential Responsibilities

• Customer Service: Provide exceptional service to both internal and external customers, building and maintaining strong relationships.

• Cash Management: Support functions like ACH, Remote Deposit Capture, Wire Transfers, Business Online Banking, and Bill Pay. Assist and train customers, process daily transmissions, and ensure compliance with internal policies and regulatory guidelines.

• Transaction Processing: Handle check adjustments, ACH returns, stop payments, wire transfers, and Regulation E claims and disputes accurately and timely.

• Legal Processing: Manage garnishments, levies, Fed withholding, IOLTA/IRETA remittance, and dormant account monitoring.

• Visa Credit Card Program: Open new accounts, process payments and disputes, provide customer support, and review reports for accuracy.

• Account Maintenance: Perform various IRA and HSA account maintenance, ensuring compliance with bank policies and regulatory requirements.

• Reporting and Reconciliation: Independently reconcile daily reports, bank control accounts, and general ledgers. Prepare weekly, monthly, and quarterly reports as requested.

• Project Participation: Assist or lead projects for systems management and prepare records for department exams and audits.

What You'll Bring

• Customer Service: Exceptional service skills with the ability to respond to customer needs accurately and timely.

• Communication: Effective listening, verbal, and written communication skills.

• Attention to Detail: Strong organizational, problem-solving, and time management skills.

• Technical Proficiency: Proficient in MS Office products and quick to adapt to new technologies.

• Education and Experience: High School Diploma or equivalent required. Preferred coursework or certification in accounting, and 2 years of recent experience in bank operations or retail banking.

Work Environment and Physical Demands

• Office Environment: Climate-controlled business office with moderate noise levels.

• Physical Demands: Frequent use of computer screens, office machinery, and communication with internal and external contacts.

• Schedule: Full-time, Monday through Friday, Fully onsite.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance