Job Title: Refund Support Administrative Assistant
Location: Onsite – Federal Way, WA
Schedule: Monday – Friday, Full-Time

Contract Duration: 6-month contract with the possibility of extension and/or conversion

Job Summary:

We are seeking a detail-oriented and proactive Refund Support Administrative Assistant to support critical refund and mailing processes for our organization. This position plays a key role in maintaining timely and accurate documentation, ensuring compliance, and assisting with high-priority administrative tasks.

Skills & Qualifications:

• High School Diploma or equivalent (Required)

• Intermediate proficiency in Microsoft Office, particularly Excel and Outlook

• Strong organizational skills with the ability to manage multiple priorities and meet service level agreements

• Excellent written and verbal communication skills

• Previous experience in an office assistant or medical administrative support role (Required)

• Understanding and adherence to company policies, HIPAA regulations, and applicable laws is essential

Key Responsibilities:

• Collate backup documents for refund checks, prepare envelopes, and ensure all outgoing mail is sent daily

• Print and mail outgoing correspondence, including certified return receipt compliance refunds

• Update and maintain Excel spreadsheets with daily batch deliveries to Imaging

• Process and distribute incoming physical and virtual mail and faxes

• Monitor shared email inbox (Tacoma Refunds) and respond promptly to refund-related inquiries

• Submit IT tickets and communicate proactively with leadership when technical issues arise

• Review CAT refund packets for proper approval and signature authority

• Run daily refund files for Accounts Payable (CAT) and process CAT program loads twice daily

• Re-mail returned refund checks as appropriate

• Maintain confidentiality of patient and company information in accordance with HIPAA and company policies

• Ensure consistent and punctual attendance as scheduled

• Participate in team settings and support collaborative efforts

This is an excellent opportunity for a reliable and efficient professional looking to contribute to a dynamic healthcare environment. If you're ready to bring your administrative expertise to a collaborative team, we encourage you to apply.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance