LHH Recruitment Solutions is assisting our client in hiring a Healthcare Customer Service Rep. This role will be 100% onsite based out of Folsom, CA and will be a direct hire opportunity. The role will be focused on assisting our client's members with general inquiries about their benefits and healthcare coverage. This will be a high-volume, phone-centric role and interested candidates must have excellent phone etiquette.

Requirements

• High School Diploma or equivalent required
• Minimum 3 years experience within a call center environment, preferably healthcare related
• Must be proficient within Microsoft Office and able to quickly adapt to other software systems

• Excellent written and verbal communication skills, especially phone etiquette
• Ability to multitask in a fast-paced environment
• Accuracy and attention to detail
• Able to remain calm under pressure and meet production metrics
• Ability to work within different software systems throughout the day
• Strong customer service skills and able to make sound judgment calls under pressure

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.