IT Help Desk - Remote
Gardena, California
Contract/Temp to Hire
$30.00 - $35.00 per Hour
Job Title: IT Help Desk Technician Location: Los Angeles, CA Job Type: Contract-to-Hire
About Us:
LHH Recruitment Solutions is seeking a skilled and motivated IT Help Desk Technician to join a nonprofit organization dedicated to making a positive impact in the Los Angeles community. This role is crucial in ensuring our staff has the technical support they need to effectively carry out our mission.
Job Overview:
The IT Help Desk Technician will be the first point of contact for staff experiencing technical issues. You will provide support by responding to inquiries, troubleshooting problems, and offering guidance through the problem-solving process. This role requires strong organizational skills, excellent communication abilities, and the capability to manage multiple tasks with limited supervision.
Key Responsibilities:
Responding to Inquiries: Answer customer questions via email, phone, online chat, or in person.
Troubleshooting: Diagnose and fix hardware and software issues.
Providing Guidance: Offer step-by-step instructions to help resolve issues.
Escalating Issues: Pass complex problems on to more senior IT staff when necessary.
Documenting: Record issues and solutions for future reference, attaching relevant articles to tickets for common issues.
Following Up: Ensure customer satisfaction by checking in with employees post-service.
Communicating: Share feedback through internal communication with the CEO and IT Consultants.
Tracking: Monitor open tickets and provide weekly status updates to IT Consultants.
Managing: Dispatch service requests to the appropriate resources and manage daily backups.
Maintaining Equipment: Set up and maintain computer equipment, tracking inventory as needed.
Skills and Qualifications:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
Ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a strong aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Ability to work effectively both individually and as part of a team
2+ years of experience providing IT support, including Windows Server maintenance
Advanced competency in Microsoft applications, including Word, Excel, and Outlook
Basic understanding of network infrastructure, including routers, switches, and firewalls
Basic understanding of Windows Servers, including Active Directory
Sufficient physical strength to handle computer equipment
Preferred Qualifications:
Passion for problem-solving and customer service
Tech-savvy, with experience in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Knowledge of the 3CX phone system will be considered a plus
Application Process:
If you are passionate about helping others and possess the technical skills necessary to succeed in this role, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and qualifications.
Compensation: $30-35/hr
Benefit offerings: medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be authorized to work for any employer in the U.S. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
Pay Details: $30.00 to $35.00 per hour Search managed by: Scott McKeenBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
IT Help Desk - Remote
LHH
10 days ago
$30.00 - $35.00 per Hour
Contract/Temp to Hire
Gardena, California
Job Title: IT Help Desk Technician Location: Los Angeles, CA Job Type: Contract-to-Hire
About Us:
LHH Recruitment Solutions is seeking a skilled and motivated IT Help Desk Technician to join a nonprofit organization dedicated to making a positive impact in the Los Angeles community. This role is crucial in ensuring our staff has the technical support they need to effectively carry out our mission.
Job Overview:
The IT Help Desk Technician will be the first point of contact for staff experiencing technical issues. You will provide support by responding to inquiries, troubleshooting problems, and offering guidance through the problem-solving process. This role requires strong organizational skills, excellent communication abilities, and the capability to manage multiple tasks with limited supervision.
Key Responsibilities:
Responding to Inquiries: Answer customer questions via email, phone, online chat, or in person.
Troubleshooting: Diagnose and fix hardware and software issues.
Providing Guidance: Offer step-by-step instructions to help resolve issues.
Escalating Issues: Pass complex problems on to more senior IT staff when necessary.
Documenting: Record issues and solutions for future reference, attaching relevant articles to tickets for common issues.
Following Up: Ensure customer satisfaction by checking in with employees post-service.
Communicating: Share feedback through internal communication with the CEO and IT Consultants.
Tracking: Monitor open tickets and provide weekly status updates to IT Consultants.
Managing: Dispatch service requests to the appropriate resources and manage daily backups.
Maintaining Equipment: Set up and maintain computer equipment, tracking inventory as needed.
Skills and Qualifications:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
Ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a strong aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Ability to work effectively both individually and as part of a team
2+ years of experience providing IT support, including Windows Server maintenance
Advanced competency in Microsoft applications, including Word, Excel, and Outlook
Basic understanding of network infrastructure, including routers, switches, and firewalls
Basic understanding of Windows Servers, including Active Directory
Sufficient physical strength to handle computer equipment
Preferred Qualifications:
Passion for problem-solving and customer service
Tech-savvy, with experience in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Knowledge of the 3CX phone system will be considered a plus
Application Process:
If you are passionate about helping others and possess the technical skills necessary to succeed in this role, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and qualifications.
Compensation: $30-35/hr
Benefit offerings: medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be authorized to work for any employer in the U.S. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
Pay Details: $30.00 to $35.00 per hour Search managed by: Scott McKeenBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance