LHH is working with a financial client based in the Greater Richmond, VA area that is looking to hire a Digitial Product Manager to join our team for a 6+ month project (very strong possibility of extension). The role will be HYBRID (3 days onsite at their HQ in the Greater Richmond area).

• Candidates MUST be local to Richmond, VA or be willing to relocate w/in 2 weeks of offer to be considered. Candidates MUST be willing to work as a w2 employee of LHH to be considered (no C2C).

Hybrid Schedule: working in the office on Tuesdays, Wednesdays and Thursdays.

Position Description

The Digital Product Manager will partner with a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management both internally (Line of Business Leadership, Marketing and Technology Senior Leaders and other functional experts) and externally (Strategic Partners, Vendors, and leading technology companies).

Position Accountabilities

Responsible for the following:

· Assist each Line of Business in creating and implementing digital visions, strategies and roadmaps that address the business needs and future growth

· Assess digital platforms in the external marketplace and make recommendations for potential partnerships

· Identify opportunities to leverage digital techniques for greatest strategic impact and defining the priority capabilities required to succeed

· Develop the business cases and business requirements for digital opportunities and drive to execution

· Bring the voice of the customer/client and the voice of the advisor/employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map

· Develop and manage goals and key performance indicators

· Partner with Marketing for acquisition support, product positioning, promotion of digital products and services and onboarding activities

· Understand all aspects of the internal and external environment including customer met/unmet digital needs through research efforts, in-depth understanding of voice of the customer, industry trends, vendor/platform capabilities and best practices for servicing the digital needs of our customers

· Continuously assesses competitive moves and monitors performance against objectives.

· Present data, strategies and recommendations to senior management to build buy-in to strategic recommendations

· Prioritize product requirements and coordinate release plans with IT and key constituents.

· Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestones

· Guide and direct complex projects, identify key stakeholders and gain participation

· Document business requirements and translate into technical requirements to guide the implementation of new features, systems, and enhancements.

· Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.

· Serve as the technical focal point for the business in the presentation of the new system/application to Atlantic Union’s Application and Architecture Review Board.

· Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow.

· Develop and maintain design documentation working across the organization for documenting integration points between systems.

· Improve systems by studying current practices and designing modifications.

· Recommend controls by identifying problems and opportunities; controls to include system access and configuration management.

· Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

· Act as liaison to IT and Operations teams for managing change/release management efforts and troubleshooting system and end user issues

· Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

Position Qualifications

Education & Experience

· Bachelor’s Degree required

· 10+ years of financial services experience

· 5+ years of experience in the digital space

· 5+ Experience in the Agile environment

· 10+ years experience in the Mortgage space (strong experience in Mortgage business and platforms)

Knowledge & Skills

· Excellent verbal, writing and presentation skills, Jira (proven ability to write epics and stories)

· Program management and leadership experience

· Strong PowerPoint and Excel skills to assemble & lead executive presentations

· Demonstrated experience executing against a strategic plan

· Proven ability to develop product roadmaps, define requirements and lead implementation efforts successfully.

· Demonstrated interpersonal and management skills; ability to work well as part of a cross-functional team

· Ability to influence diverse, cross functional team to success without direct authority over the team

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance