We are seeking a results-driven Customer Service Representative to join our team. This role is ideal for a motivated individual passionate about delivering excellent customer experiences and achieving sales success. You'll work with company-provided leads—no cold calling required—to convert prospects into satisfied customers.

Key Responsibilities:

• Lead Conversion: Engage with company-provided leads to convert inquiries into new customers.

• Customer Solutions: Identify customer security needs, design tailored solutions, and ensure a seamless sales process.

• Consistent Customer Experience: Follow call flow guidelines to deliver a uniform and high-quality customer experience, maximizing conversions.

• Timely Follow-Up: Proactively follow up on customer inquiries and potential sales opportunities.

• Performance Tracking: Monitor daily, weekly, and monthly sales metrics to meet and exceed goals.

• Collaboration: Work with internal departments to ensure accuracy and provide a superior customer experience during the sales closing process.

Qualifications:

• Proven experience in a sales or customer service role preferred.

• Strong communication and interpersonal skills.

• Ability to follow structured processes and meet performance goals.

• Proficiency in using CRM tools and tracking metrics is a plus.

• Self-motivated and goal-oriented mindset.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance