The Collections Representative plays a key role in maintaining the financial health of our organization. You will be responsible for contacting customers regarding past-due accounts, resolving payment issues, and creating win-win solutions — all while delivering empathetic and professional service. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and has a knack for balancing firmness with compassion.

Key Responsibilities:

• Handle inbound and outbound calls to resolve delinquent accounts in a professional and respectful manner

• Use a consultative and empathetic approach to guide clients toward account resolution

• Work with internal departments to research and reconcile account discrepancies

• Monitor and maintain assigned accounts; follow up regularly to ensure timely payments

• Accurately document interactions and account updates in our system

• Assist in achieving department goals for DSO (days sales outstanding) and delinquency rates

• Stay informed on compliance regulations and company policies related to collections

Qualifications:

• 3+ years of experience in collections or accounts receivable, preferably in a financial institution

• Strong communication and negotiation skills with a customer-first mindset

• Experience working with systems like NetSuite or Great Plains is preferred

• Detail-oriented, organized, and able to manage high-volume workloads

• Ability to work independently and meet deadlines

• High school diploma or equivalent required; associate’s or bachelor’s degree in finance, business, or related field is a plus

Why Join Us?

• Competitive compensation

• Opportunities for professional growth and advancement

• A supportive, mission-driven team environment

• Hybrid work schedule (if applicable)

• Comprehensive benefits package

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance