Logistics & Customer Service

Lhh is looking for a Logistics /Customer Service Candidate.

Involved in the general logistics and order processing from start to finish.

• Activities such as entering orders, order placement, importation/exportation, and delivery.
• Facilitate the shipping of products from origin to customer.
• Prepare, review & dispatch Purchase Order with shipping instructions to vendor.
• Prepare, review & dispatch Import Instructions and documents for customs and FDA entry & customer.
• Communicate status information to all parties both internally and externally.
• Work closely with insurance companies to resolve claim of damaged/lost/misplaced goods if occurred.
• Process invoices for payment (merchandise, import, freight, etc.).
• Manage inventory, arrange pick-up and replenishment by closely working with the sales managers.

International Trading Department (40%)

• Compliance with regulations related to export business.
• Complete Export Control Sheet by conducting necessary search before proceeding with a transaction.
• Responsible for receiving a high volume of incoming orders from overseas customers or relevant accounts managed by their Manager via telephone, email, and fax, inputting order details accurately into a complex business system (SAP), researching customer requests, and following-up in a timely manner.
• Create purchase orders and sales orders on SAP system and send them to suppliers and customers respectively.
• Create purchase orders and sales orders on SAP system and send them to suppliers and customers respectively.
• Routinely respond to inquiries from customers regarding product availability & status, shipping details, invoices, credits, returns, literature requests, proof of deliveries, terms of contracts, order status, and sample requests.
• Reconcile invoice and order discrepancies in a timely manner.
• Figure out costs related to international trading by communicating with relevant parties.
• Ship samples to customers.

Must have Requirements:

? Minimum 1-3 years of experience with order entry, import logistics, and domestic transportation (import logistics is especially important).

? Basic knowledge of Incoterms.

? Basic knowledge and skills of MS Office.

? A college degree or equivalent experience is required.

? Excellent and effective communication and organization skills.

? Able to multitask, work well with others, be self-directed and prioritize efficiently.

? Experience with import logistics and domestic transportation in pharmaceutical, cosmetics ingredients or fine chemical industry is preferred.

Experience with export logistics is preferred.

Experience of using SAP system is preferred.

Additional Information:

• Job Title: Logistics & Customer Service Coordinator
• Permanent Full-Time, Non-Exempt.
• Full benefits from start date, and PTO of over 4 weeks per calendar year.

HYBRID schedule: if desired WFH (Mon./Fri.) and required office attendance the other 3 days (Tues./Wed./Thurs.).

Pay Details: $60,000.00 to $65,000.00 per year Search managed by: Ellen Slovikowsky

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.