Customer Service Representative
Customer Service & Support/Customer Service
LHH
$20.00 - $25.00 per Hour
Homewood, IllinoisContract to hire
Customer Service
Customer Service & Support
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our client’s growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring customer satisfaction. This is a Contract role located near Homewood, IL.
Responsibilities:
- Answer customer inquiries via phone, email, and chat regarding orders, product information, pricing, and delivery.
- Actively listen to customer concerns and resolve issues promptly and professionally.
- Build rapport with customers and maintain a positive and friendly demeanor.
- Accurately enter and process customer orders into the company's order management system.
- Verify order accuracy and ensure timely delivery.
- Manage order changes, cancellations, and returns.
- Troubleshoot customer issues related to orders, deliveries, and product quality.
- Provide product information and technical support as needed.
- Resolve customer complaints effectively and efficiently.
- Communicate effectively with customers, colleagues, and other departments.
- Maintain accurate records of customer interactions, orders, and resolutions in the company's CRM system.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Experience with order entry systems and CRM software preferred.
- Bilingual skills (Spanish/English) a strong plus.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize effectively.
Job Details:
- Contract to Hire
- Monday- Friday, 100% onsite
- Pay $20-$25 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Service Representative
Customer Service & Support/Customer Service
LHH
$20.00 - $25.00 per Hour
Homewood, IllinoisContract to hire
Customer Service
Customer Service & Support
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our client’s growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring customer satisfaction. This is a Contract role located near Homewood, IL.
Responsibilities:
- Answer customer inquiries via phone, email, and chat regarding orders, product information, pricing, and delivery.
- Actively listen to customer concerns and resolve issues promptly and professionally.
- Build rapport with customers and maintain a positive and friendly demeanor.
- Accurately enter and process customer orders into the company's order management system.
- Verify order accuracy and ensure timely delivery.
- Manage order changes, cancellations, and returns.
- Troubleshoot customer issues related to orders, deliveries, and product quality.
- Provide product information and technical support as needed.
- Resolve customer complaints effectively and efficiently.
- Communicate effectively with customers, colleagues, and other departments.
- Maintain accurate records of customer interactions, orders, and resolutions in the company's CRM system.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Experience with order entry systems and CRM software preferred.
- Bilingual skills (Spanish/English) a strong plus.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize effectively.
Job Details:
- Contract to Hire
- Monday- Friday, 100% onsite
- Pay $20-$25 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 to $25.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance