Customer Operations Analyst
Accounting & Finance/Operations
LHH
$25.00 - $27.00 per Hour
Houston, TexasContractor
Operations
Accounting & Finance
LHH is seeking a proactive and service-oriented Customer Operations Analyst to join our client’s team on a 6-month contract. This hybrid role is based in Houston and is ideal for someone with strong customer service, issue resolution, and administrative coordination experience—particularly in a corporate or service center setting.
Job Title: Customer Operations Analyst
Contract Duration: 6 Months (Potential for Extension)
Location: HYBRID – 3 days onsite, 2 days remote | Houston, TX 77002
Pay Rate: $25–$27/hr (DOE; higher pay possible)
Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Key Responsibilities:
Respond to supplier and customer inquiries via phone and email; resolve issues promptly and professionally.
Support onboarding and maintenance of supplier information in compliance with company policies.
Monitor and manage daily ticketing queues and workflows using platforms like ServiceNow.
Coordinate with internal teams to track progress and ensure timely resolution of service requests.
Review transactional data and documents for accuracy and adherence to procedures.
Assist with reporting, documentation, and other administrative tasks as needed.
Recommend and support process improvements within service operations.
Top Required Skills:
Customer Service & Communication: Confident, clear communicator who builds rapport quickly and handles inquiries with professionalism.
Problem Solving: Strong issue resolution skills with the ability to follow through and escalate appropriately.
Project Coordination: Able to juggle multiple priorities in a fast-paced environment, meet deadlines, and adapt to change.
Qualifications:
Required:
At least 1 year of experience in customer service, issue resolution, administrative support, or project coordination.
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Excellent attention to detail and organizational skills.
Preferred:
Bachelor's degree in Business, Accounting, or a related field.
Experience with enterprise tools like Coupa, Oracle, Concur, or ServiceNow.
Familiarity with basic accounting, procurement, or supplier management processes.
Work Environment & Requirements:
Hybrid schedule (3 days onsite, 2 days remote).
Must have a private, secure home office and reliable internet.
Company provides laptop and docking station; candidate supplies other necessary equipment.
To Apply: Please submit your most recent resume for consideration!
Pay Details: $25.00 to $27.00 per hour
Search managed by: Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Operations Analyst
Accounting & Finance/Operations
LHH
$25.00 - $27.00 per Hour
Houston, TexasContractor
Operations
Accounting & Finance
LHH is seeking a proactive and service-oriented Customer Operations Analyst to join our client’s team on a 6-month contract. This hybrid role is based in Houston and is ideal for someone with strong customer service, issue resolution, and administrative coordination experience—particularly in a corporate or service center setting.
Job Title: Customer Operations Analyst
Contract Duration: 6 Months (Potential for Extension)
Location: HYBRID – 3 days onsite, 2 days remote | Houston, TX 77002
Pay Rate: $25–$27/hr (DOE; higher pay possible)
Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Key Responsibilities:
Respond to supplier and customer inquiries via phone and email; resolve issues promptly and professionally.
Support onboarding and maintenance of supplier information in compliance with company policies.
Monitor and manage daily ticketing queues and workflows using platforms like ServiceNow.
Coordinate with internal teams to track progress and ensure timely resolution of service requests.
Review transactional data and documents for accuracy and adherence to procedures.
Assist with reporting, documentation, and other administrative tasks as needed.
Recommend and support process improvements within service operations.
Top Required Skills:
Customer Service & Communication: Confident, clear communicator who builds rapport quickly and handles inquiries with professionalism.
Problem Solving: Strong issue resolution skills with the ability to follow through and escalate appropriately.
Project Coordination: Able to juggle multiple priorities in a fast-paced environment, meet deadlines, and adapt to change.
Qualifications:
Required:
At least 1 year of experience in customer service, issue resolution, administrative support, or project coordination.
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Excellent attention to detail and organizational skills.
Preferred:
Bachelor's degree in Business, Accounting, or a related field.
Experience with enterprise tools like Coupa, Oracle, Concur, or ServiceNow.
Familiarity with basic accounting, procurement, or supplier management processes.
Work Environment & Requirements:
Hybrid schedule (3 days onsite, 2 days remote).
Must have a private, secure home office and reliable internet.
Company provides laptop and docking station; candidate supplies other necessary equipment.
To Apply: Please submit your most recent resume for consideration!
Pay Details: $25.00 to $27.00 per hour
Search managed by: Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance