LHH Recruitment is looking for a Customer Operations Specialist to support our client’s team in the Downtown Houston area!

Job Title: Customer Operations Specialist – Methanol
Location: Houston, TX 77010
Industry: Chemical / Energy / Logistics
Employment Type: Full-Time (Direct Hire)
Experience Level: Mid-Level
Salary Range: $64,000 – $72,000

Job Summary:
Join our client’s growing Methanol Department, active in four areas: North American distribution, trading and positioning, ocean vessel operations, and Latin American projects.

As a Customer Operations Specialist – Methanol, you will play a critical role in supporting trading activities, logistics coordination, and documentation management for bulk methanol shipments. This is a sales support role focused on ensuring smooth operations and excellent customer service.

Key Responsibilities:

• Coordinate deliveries to customers across North America from diverse locations

• Monitor customer demand and process Purchase Orders

• Liaise with internal sales teams regarding delivery schedules, pricing, and inventory

• Negotiate and contract logistics services including trucks, barges, and rail

• Prepare and manage shipping documents and instructions

• Track transaction costs and resolve delivery-related issues

• Maintain accurate inventory tracking and input data into SAP and Excel control sheets

• Ensure timely payment of freight, demurrage, and logistics costs

• Handle invoicing, payment processing, and collections

• Monitor customer credit exposure and report to sales team

• Provide excellent customer service and general administrative support

Qualifications:
Required:

• 1–4 years of experience in Liquid Bulk transportation and/or Terminal operations

• 1–4 years of experience in shipping documents, billing, and accounting accrual

• 1–4 years of experience in customer service and logistics coordination

• Proficiency in Microsoft Excel and SAP systems

• Strong communication, problem-solving, and organizational skills

• Understanding of supply chain operations and internal control requirements

Preferred:

• Associate's or Bachelor’s Degree

• Credit and accounting knowledge

Languages:

• English (Required)

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.