Customer Service Representative I - Remote - Houston TX - Remote
Customer Service & Support/Customer Service
LHH
$16.59 - $16.59 per Hour
Houston, TexasContractor
Customer Service
Customer Service & Support
LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients’ key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer interaction. Customer Service Representatives will address inquiries related to our clients’ products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships.
Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations:
Urbandale, IA - Franklin, MA - Houston, TX - Tampa, FL - Miami, FL
Shift:
- Training - 8/4 thru 8/15 (need 100% attendance)
- Nesting - 8/18 thru 8/29 (mix of on the phone and training)
- Production (full time on phones) - this will start 9/2, since we are OFF for a holiday on 9/1.
- Schedule - 8 am to 4:30 pm CST (for training, nesting and production)
Compensation: $16.59 - $18.50 per hour depending on location.
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Criteria”
Responsibilities:
Client Interaction:
- Serve as the primary liaison between clients and the organization.
- Requesting additional information from clients via letters or phone calls to address their queries.
- Address client inquiries promptly and professionally.
- Provide accurate information about our products and services.
- Investigate and resolve client concerns efficiently.
- Collaborate with internal teams to find effective solutions.
- Communicate resolutions clearly and effectively.
- Handle client communications via phone, email, and web chat.
- Maintain accurate records of interactions.
- Ensure timely follow-up on outstanding matters.
Qualifications:
Education:
- High School Diploma Required
- Experience in an office setting - non-retail customer service, call center highly preffered
- Excellent verbal and written communication skills.
- Ability to analyze issues and propose effective solutions.
- Demonstrated ability to understand and address client needs.
- Collaborative mindset and willingness to work with cross-functional teams.
Pay Details: $16.59 per hour
Search managed by: Jason Timothy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Service Representative I - Remote - Houston TX - Remote
Customer Service & Support/Customer Service
LHH
$16.59 - $16.59 per Hour
Houston, TexasContractor
Customer Service
Customer Service & Support
LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients’ key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer interaction. Customer Service Representatives will address inquiries related to our clients’ products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships.
Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations:
Urbandale, IA - Franklin, MA - Houston, TX - Tampa, FL - Miami, FL
Shift:
- Training - 8/4 thru 8/15 (need 100% attendance)
- Nesting - 8/18 thru 8/29 (mix of on the phone and training)
- Production (full time on phones) - this will start 9/2, since we are OFF for a holiday on 9/1.
- Schedule - 8 am to 4:30 pm CST (for training, nesting and production)
Compensation: $16.59 - $18.50 per hour depending on location.
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Criteria”
Responsibilities:
Client Interaction:
- Serve as the primary liaison between clients and the organization.
- Requesting additional information from clients via letters or phone calls to address their queries.
- Address client inquiries promptly and professionally.
- Provide accurate information about our products and services.
- Investigate and resolve client concerns efficiently.
- Collaborate with internal teams to find effective solutions.
- Communicate resolutions clearly and effectively.
- Handle client communications via phone, email, and web chat.
- Maintain accurate records of interactions.
- Ensure timely follow-up on outstanding matters.
Qualifications:
Education:
- High School Diploma Required
- Experience in an office setting - non-retail customer service, call center highly preffered
- Excellent verbal and written communication skills.
- Ability to analyze issues and propose effective solutions.
- Demonstrated ability to understand and address client needs.
- Collaborative mindset and willingness to work with cross-functional teams.
Pay Details: $16.59 per hour
Search managed by: Jason Timothy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance