LHH is seeking an OFFICE ASSISTANT for a contract-to-hire position in SE Houston, TX.

Position: OFFICE ASSISTANT

Type: Contract-to-Hire

Location: 100% onsite (Houston, TX 77058)

Compensation: $19-20/hr DOE

Work Schedule: M-F, 8 am-4:30 pm OR 8:30 am-5 pm

Position Summary:

LHH is seeking an Operations Coordinator responsible for arranging global shipments of bulk liquid chemicals, foodstuffs, and gases in ISO tanks. This role involves managing the end-to-end customer experience, ensuring compliance with company procedures, and driving continuous improvement opportunities.

Key Responsibilities:

• Own and manage the end-to-end customer experience in compliance with company procedures, including booking sea freight with ocean carriers, arranging truck transportation, and working with cleaning facilities to ensure proper handling of tank containers.

• Take full financial responsibility for transports, including invoicing additional charges.

• Take ownership of customer issues and facilitate timely and effective resolution by engaging relevant stakeholders (internal/external) to achieve customer satisfaction.

• Work within Outlook and our TMS to address shipment-related issues/inquiries through frequent and timely communication to full resolution.

• Understand implications and the impact on company revenue.

• Understand and be familiar with KPIs/procedures/objectives and act in line with set targets.

• Drive continuous improvement opportunities to lower costs.

• Monitor agreed service levels, identify root causes when targets are not met, and advise management of potential service failures and/or trends.

• Always behave in a manner consistent with and loyal to HOYER values.

• Be at your desk, ready and available at your scheduled times.

Education and Experience:

• High School Diploma or equivalent required (Bachelor’s degree preferred).

• 1 to 3 years equivalent experience in the transportation industry preferred.

• Minimum 2 years customer service experience required – Import, Food, Planning, or Food Export knowledge a plus.

• Customer Service experience and/or direct call handling experience.

• Customer-facing experience a plus.

Technical Skills and Competencies:

• Excellent MS Office proficiency, specifically in Excel, Word, and Outlook.

• Must be a highly motivated self-starter who can work independently.

• Strong analytical skills.

• Ability to work successfully across organizational lines with peers, other business units, and Senior Management.

• Good verbal, written, and presentation skills.

• Ability to communicate efficiently, quickly, and provide precise details for instructions.

• Ability to provide objective feedback.

• Organizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines.

• Possesses a drive for results and success, conveys a sense of urgency, and overcomes obstacles and opposition to bring issues to closure.

• Works together with others in the business unit to achieve results while fostering teamwork.

• Customer/solutions focused.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance