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Supply Chain CSR

Houston, Texas

Contract/Temporary

$22.00 - $26.00 per Hour


LHH is seeking a SUPPLY CHAIN CSR for a long-term contract position in Houston, TX.


Position: SUPPLY CHAIN CSR


Type: long-term contract


Location: HYBRID SCHEDULE (77056 zip code)


Pay Range: $22-26/hr DOE


Work Schedule: M-F, 7-4 or 8-5


SUMMARY:


The Customer Service Rep is accountable for establishing a strong customer relationship based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.


DUTIES:


Order Entry



  • Process received orders to ensure accuracy and entry into SAP/SFDC


  • Learn and maintain a good understanding of various order processing (EDI and web-to-EDI)


  • Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any


  • Understand and correctly interpret Service Level Agreement for customer and sales team


Order Maintenance



  • Schedule and Maintain orders in SAP and SFDC


  • Create deliveries for released orders by calculating truck loads


  • Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies


  • Coordinate with Shipping to build efficient loads and schedules for pool trucks


  • Maintain records of customer interaction, in SFDC Voice of Customer (VOC)


  • Manage the status of open orders/backorders


  • Communicate with Reps/Customers to obtain T/L fills and B/O releases


  • Send weekly open order reports to all Reps


  • Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator


Conflict Management



  • Properly accept, log, manage and resolve customer and sales issues in a professional and empathetic manner


  • Keep customers informed of any issues of orders/deliveries


  • Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.)


Credit, Debit, RGA



  • Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.


  • Research deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue


  • Process credit applications for new or updated customer SAP accounts


· Gather information for credit/debit memos and forward to customer service


QUALIFICATIONS:



  • Must have a bachelor’s degree and five years of practical customer service/order entry.


SKILLS:



  • Must have strong interpersonal and relationship management skills



EXPERIENCE:



  • Minimum 3 years working as a customer service representative in the manufacturing industry is preferred


  • Should have experience in conflict resolution


  • SAP experience is preferred


  • Salesforce experience is preferred


  • Experience in working with logistics teams on bulk/dry van TLs and rail

Pay Details: $22.00 to $26.00 per hour Search managed by: Nicole Vassiliades

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

RefUS_EN_27_813166_3044316

Supply Chain CSR

LHH

18 days ago

$22.00 - $26.00 per Hour

Contract/Temporary

Houston, Texas


LHH is seeking a SUPPLY CHAIN CSR for a long-term contract position in Houston, TX.


Position: SUPPLY CHAIN CSR


Type: long-term contract


Location: HYBRID SCHEDULE (77056 zip code)


Pay Range: $22-26/hr DOE


Work Schedule: M-F, 7-4 or 8-5


SUMMARY:


The Customer Service Rep is accountable for establishing a strong customer relationship based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.


DUTIES:


Order Entry



  • Process received orders to ensure accuracy and entry into SAP/SFDC


  • Learn and maintain a good understanding of various order processing (EDI and web-to-EDI)


  • Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any


  • Understand and correctly interpret Service Level Agreement for customer and sales team


Order Maintenance



  • Schedule and Maintain orders in SAP and SFDC


  • Create deliveries for released orders by calculating truck loads


  • Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies


  • Coordinate with Shipping to build efficient loads and schedules for pool trucks


  • Maintain records of customer interaction, in SFDC Voice of Customer (VOC)


  • Manage the status of open orders/backorders


  • Communicate with Reps/Customers to obtain T/L fills and B/O releases


  • Send weekly open order reports to all Reps


  • Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator


Conflict Management



  • Properly accept, log, manage and resolve customer and sales issues in a professional and empathetic manner


  • Keep customers informed of any issues of orders/deliveries


  • Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.)


Credit, Debit, RGA



  • Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.


  • Research deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue


  • Process credit applications for new or updated customer SAP accounts


· Gather information for credit/debit memos and forward to customer service


QUALIFICATIONS:



  • Must have a bachelor’s degree and five years of practical customer service/order entry.


SKILLS:



  • Must have strong interpersonal and relationship management skills



EXPERIENCE:



  • Minimum 3 years working as a customer service representative in the manufacturing industry is preferred


  • Should have experience in conflict resolution


  • SAP experience is preferred


  • Salesforce experience is preferred


  • Experience in working with logistics teams on bulk/dry van TLs and rail

Pay Details: $22.00 to $26.00 per hour Search managed by: Nicole Vassiliades

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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