Location: Hyattsville, MD

Position Type: Contract, Ongoing

Start Date: ASAP

Pay Rate: $21 per hour

Work Environment: Call Center

Schedules Available: Weekends are REQUIRED

• Thursday - Monday, 8:30 AM - 5:00 PM (30-minute lunch)

• Friday - Tuesday, 8:30 AM - 5:00 PM (30-minute lunch)

• Thursday - Monday, 12:00 PM - 5:00 PM (with potential for increased hours)

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our Hyattsville, MD call center. This is a contract position with an immediate start date. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a high volume of customer inquiries efficiently and effectively.

Key Responsibilities:

• Answer incoming customer calls and provide assistance with inquiries, issues, and concerns.

• Resolve customer complaints and provide appropriate solutions in a timely manner.

• Maintain accurate records of customer interactions and transactions.

• Follow communication procedures, guidelines, and policies.

• Collaborate with team members and other departments to ensure customer satisfaction.

• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications:

• High school diploma or equivalent.

• Previous experience in a customer service or call center role is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Proficiency in using computer systems and software applications.

Benefits:

• Competitive hourly pay of $21.

• Flexible scheduling options.

• Opportunity to work in a dynamic and supportive team environment.

• Seniority Level

  Entry level

• Industry

  • Transportation, Logistics, Supply Chain and Storage

• Employment Type

  Contract

• Job Functions

  • Customer Service

  • Administrative

  • Project Management

• Skills

  • Communication

  • Attention to Detail

  • Customer Service

  • Customer Satisfaction

  • Problem Solving

  • Written Communication

  • Contact Centers

  • Phone Etiquette

  • Customer Interaction

  • Skilled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance