A highly respected global organization is looking for an experienced IT Business Solutions Manager - Customer Experience to take the lead in driving technology initiatives that transform how customers order, track, and receive service. This role is ideal for a leader who thrives at the intersection of technology and business strategy, with a strong focus on delivering exceptional customer experiences.

This position offers the opportunity to guide a talented team, influence digital transformation across multiple markets, and work with industry-leading platforms such as Salesforce and SAP S/4HANA OTC.

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Key Responsibilities

• Strategic Roadmapping: Lead the vision, planning, and execution of IT solutions supporting the full customer order lifecycle, ensuring alignment with evolving business needs.

• Team Leadership: Guide and develop a high-performing team of product owners and technical professionals, fostering collaboration and innovation.

• Platform Management: Oversee delivery, optimization, and support of enterprise platforms including Salesforce Service Cloud, Order Management, SAP S/4HANA OTC, and EDI systems.

• Stakeholder Collaboration: Partner with senior leaders across the business to define priorities, influence adoption, and maximize value from technology investments.

Qualifications

• Bachelor’s degree in IT, Business, or a related discipline.

• 7+ years of experience delivering enterprise IT solutions, ideally within Order-to-Cash on the order side /or Customer Service operations.

• Proven expertise with Salesforce (Service Cloud, Order Management), SAP S/4HANA OTC, and EDI integrations.

• Strong leadership skills with experience managing cross-functional teams, budgets, and external vendors in a fast-paced, global environment.

Why This Role Stands Out

This is more than a systems leadership position — it’s a chance to directly influence customer experience on a global scale, work in a collaborative culture that values innovation, and lead initiatives that shape the future of commercial operations.

Location: Remote (5–10% travel to Indianapolis, IN headquarters, approx. once per quarter)

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Equal Opportunity Employer/Veterans/Disabled

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
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