This role will provide remote technical assistance to end users regarding various software applications.

Responsibilities

• Courteously and professionally respond to help requests received via telephone and e-mail

• Provide software support and troubleshoot application issues

• Assess and understand user needs to provide resolutions in a timely manner

• Participate in design, improvement, and implementation of software applications

Qualifications

• Minimum of five years of technology experience in a law firm or related setting

• In-depth knowledge of the following applications:

  • Microsoft Office 365 Suite

  • Adobe Acrobat DC

  • iManage Work

  • ALN Forms Workflow

  • pdfDocs

  • Document comparison applications

  • Zoom & Microsoft Teams

• Extensive knowledge and support of macro packages

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills

• Experience providing professional and courteous customer service

• Work well in a collaborative environment

• Bachelor’s degree in Computer Science/Information Systems preferred

• Microsoft Office Specialist Certification (obtain within first 12 months)

We are an equal opportunity employer and are proud of the diversity of our workforce. We offer a a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance