LHH Recruitment Solutions is seeking a Customer Service Coordinator for a 6 month contract position that could extend in Irving, TX. This is for a transportation and logistics company with an excellent reputation.

Responsibilities:

• Maintain department KPIs and customer satisfaction ratings as defined by the department.

• Answer incoming customer phone calls and take appropriate action for each call.

• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.

• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.

• Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.

• Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed.

• Provide input to leadership and management teams on departmental initiatives and process improvement projects.

• Maintain accurate, timely, and thorough records in proprietary database.

Qualifications:

• 2 + years of related technical support or customer services experience with an emphasis on the importing and exporting of goods required

• Domestic and/or international transportation and logistics experience preferred

Employment Type: 6 month contract that could extend; Shift Mon-Fri 1 PM - 10 PM

Connect with a recruitment specialist today, by submitting your resume via the Apply button.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance