Customer Support Specialist - Remote
Jersey City, New Jersey
Contract/Temporary
$20.00 - $24.00 per Hour
LHH has partnered with a growing client that is looking for three Customer Support Specialists to join their team. The ideal candidate will be responsible for providing exceptional support to their customers, resolving inquiries and issues promptly, and ensuring a positive customer experience. This is expected to be a three month contract.
Responsibilities:
Respond to a high volume of customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome and maintaining high customer satisfaction.
Develop and maintain a deep understanding of our products and services to provide accurate information and troubleshooting assistance.
Document all customer interactions, issues, and resolutions in the company’s CRM system, ensuring accurate and up-to-date records.
Gather and report customer feedback and suggestions to help improve products, services, and customer support processes.
Stay current with industry best practices and trends in customer service, and participate in training and development opportunities.
Qualifications:
Previous experience in customer service or support roles is highly desirable.
Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.
Proficiency in using CRM systems and other customer support tools; familiarity with Microsoft Office Suite or equivalent software.
Strong analytical and problem-solving skills, with the ability to troubleshoot issues and find effective solutions.
Positive attitude, patience, and the ability to work well under pressure in a fast-paced environment.
Schedule:
Contract
Monday to Friday, 40 hours
8:00am-5:00pm
Anticipated start date of October 14th
Candidates located in PST preferred
Benefits:
Competitive salary
Medical, Dental, and Vision Insurance
Life Insurance
Professional Development
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Support Specialist - Remote
LHH
12 days ago
$20.00 - $24.00 per Hour
Contract/Temporary
Jersey City, New Jersey
LHH has partnered with a growing client that is looking for three Customer Support Specialists to join their team. The ideal candidate will be responsible for providing exceptional support to their customers, resolving inquiries and issues promptly, and ensuring a positive customer experience. This is expected to be a three month contract.
Responsibilities:
Respond to a high volume of customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome and maintaining high customer satisfaction.
Develop and maintain a deep understanding of our products and services to provide accurate information and troubleshooting assistance.
Document all customer interactions, issues, and resolutions in the company’s CRM system, ensuring accurate and up-to-date records.
Gather and report customer feedback and suggestions to help improve products, services, and customer support processes.
Stay current with industry best practices and trends in customer service, and participate in training and development opportunities.
Qualifications:
Previous experience in customer service or support roles is highly desirable.
Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.
Proficiency in using CRM systems and other customer support tools; familiarity with Microsoft Office Suite or equivalent software.
Strong analytical and problem-solving skills, with the ability to troubleshoot issues and find effective solutions.
Positive attitude, patience, and the ability to work well under pressure in a fast-paced environment.
Schedule:
Contract
Monday to Friday, 40 hours
8:00am-5:00pm
Anticipated start date of October 14th
Candidates located in PST preferred
Benefits:
Competitive salary
Medical, Dental, and Vision Insurance
Life Insurance
Professional Development
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance