Job Title: Patient Accounting Representative

Location: Onsite - Kahului, HI
Schedule: Monday – Friday, 7:30 AM – 4:00 PM

Contract Duration: 6 months with possibility of extending and/or converting

Preferred Qualifications

• Education: Post-high school coursework in accounting or certification as a Medical Biller.

• Experience: Two (2) years of collections experience in the healthcare field.

• Technical Skills: Familiarity with medical terminology, CPT-4, ICD-9-CM coding, and mainframe collections applications.

• Software Knowledge: Proficiency in Outlook, Microsoft Office, Epic, and Change Health Care.

• Other: 10-key by touch and experience with database applications.

Required Qualifications

• Education: High school diploma or equivalent (Required).

• Experience: Minimum of one (1) year in collections or medical insurance claims processing (Required).

• Skills:

  • Strong clerical and basic accounting skills.

  • Ability to negotiate and motivate debtors to pay.

  • Knowledge of billing and insurance claim procedures.

  • Proficiency in adaptability, conflict resolution, problem-solving, and teamwork.

  • Effective communication and interpersonal skills.

  • Strong attention to detail and ability to work independently.

Job Summary

Under indirect supervision, the Patient Accounting Representative is responsible for processing insurance claims, reports, and billing for medical disability benefits. This role includes handling applications from medical/life insurance and supplemental benefits, obtaining background information, and making arrangements for payments. The representative ensures compliance with state and federal regulations, third-party payer guidelines, and internal policies while maximizing collections and maintaining excellent customer service.

Key Responsibilities

• Process insurance claims, reports, and billing documentation.

• Review and control requests for medical records and documentation.

• Audit and summarize patient medical records for claim processing.

• Follow up with insurance companies, agencies, and patients regarding claims and payments.

• Prepare and audit visit records, applying appropriate billing codes.

• Maintain open communication with insurance carriers, intermediaries, and internal teams.

• Collect outstanding balances from third-party payers, patients, and guarantors.

• Contact debtors via phone or correspondence to arrange payment collections.

• Ensure compliance with state and federal credit and collection regulations.

• Document collection activities within the internal system.

• Conduct skip tracing to update patient demographics for rebilling.

• Operate standard office equipment and refer complex issues to a supervisor.

Top Skills for Success

• Critical Thinking

• Multi-tasking

• Adaptability and Willingness to Learn

This position offers a dynamic work environment with the opportunity to contribute to the financial health of the organization while providing essential services to patients and insurance providers. If you meet the qualifications and are passionate about medical billing and collections, we encourage you to apply!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance