LHH Recruitment Solutions is partnering with a growing utility services provider in Katy, TX, to fill an immediate need for a Bilingual Customer Service Representative.

Now Hiring: Bilingual Customer Service Representative (Spanish/English)
Location: Hybrid – Katy, TX 77449
Industry: Utility Services / Customer Service
Type: Full-Time | Direct Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Remote on Mondays and Fridays)
Compensation: $18–$19 per hour + potential overtime during peak periods and month-end

This opportunity is part of a new acquisition, offering long-term stability and career growth in a hybrid work environment.

Key Responsibilities:

• Handle a high volume of inbound and outbound customer calls in both English and Spanish

• Address customer questions regarding billing, service accounts, and utility services

• De-escalate and professionally manage difficult or combative customer interactions

• Accurately document all customer interactions and maintain updated account information

• Use internal systems to track, manage, and resolve service issues promptly

• Escalate concerns as necessary, following established procedures

• Deliver exceptional customer service while adhering to performance and quality standards

Experience & Requirements:

• Fluent in both written and spoken Spanish and English (Spanish-speaking assessment required)

• 2–3 years of customer service experience in a call center, utility services, or high-volume phone environment

• Strong verbal and written communication skills

• Ability to quickly learn and adapt to multiple software systems

• Proficiency in Microsoft Word, Excel, Outlook, and standard office templates

• Excellent multitasking skills and close attention to detail

• Comfortable handling challenging customer situations with professionalism and composure

• Energetic, upbeat, and customer-focused personality

• Flexible and willing to work overtime as needed, especially during busy periods or month-end

• Reliable transportation for on-site days and interviews

Interview Process:

• Bilingual assessment required – candidates will be asked questions in English and must respond in Spanish (spoken and written)

Apply now to join a dynamic team that values communication, resilience, and bilingual excellence. This is a great opportunity to grow with a company making a strong impact in the utility services industry.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance