Now Hiring: Bilingual Customer Service Representative (Spanish/English)

Location: Hybrid – Katy, TX 77449
Industry: Utility Services / Customer Service
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Remote on Mondays and Fridays)
Employment Type: Full-Time | Direct Hire
Compensation: $19.57 per hour + potential overtime during peak periods and month-end

This opportunity is part of a new acquisition, offering long-term stability and career growth in a hybrid work environment.

Key Responsibilities:

• Manage a high volume of inbound and outbound customer calls

• Assist customers with billing inquiries, service accounts, and general utility questions

• Handle escalated or challenging customer interactions with professionalism

• Document customer interactions and update account records accurately

• Resolve service issues using internal systems and escalate when necessary

• Maintain quality and performance standards while delivering excellent customer service

Experience & Requirements:

• Fluent in Spanish and English (assessment required)

• 2–3 years of customer service experience (call center or utility industry a plus)

• Strong verbal and written communication skills

• Ability to quickly learn multiple software systems

• Proficiency with Microsoft Word, Excel, and Outlook

• High attention to detail and ability to multitask in a fast-paced environment

• Reliable transportation for on-site days and interviews

• Willingness to work occasional overtime during busy periods or month-end

Interview Process:

A brief bilingual assessment will be conducted, requiring responses in both spoken and written Spanish.

This is a great opportunity to join a growing organization that values communication, customer care, and career development.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance