LHH Recruitment Solutions is looking for a Bilingual Customer Service Representative to join our client’s customer service team in Katy, TX!

Job: Bilingual Customer Service Representative (Spanish/English)

Industry: Customer Service / Utility Services

Location: Hybrid, Katy, TX 77449

Type: Full-Time, Direct Hire

Pay Range: $18/hr - $19/hr

Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM (Remote schedule: Mondays and Fridays)

The Bilingual Customer Service Representative will manage customer interactions primarily via phone, ensuring customer satisfaction while providing assistance with billing, account management, and service inquiries. The ideal candidate will be fluent in both English and Spanish and be able to effectively communicate with a diverse customer base. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in both English and Spanish

• Resolve customer inquiries related to billing, account management, and services

• Ensure a positive customer experience by addressing concerns, providing information, and resolving issues

• Accurately document customer interactions and update account details

• Utilize company systems to track and resolve customer issues in a timely manner

• Follow the escalation process as needed to ensure customer concerns are addressed

Requirements:

• Call center or heavy phone experience in a professional setting

• At least two years of customer service experience with strong verbal and written communication skills

• Proficiency in both Spanish and English, must pass a Spanish-speaking assessment to ensure fluency

• Experience in utility services (gas, water, electric, phone) is preferred

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong problem-solving skills and a customer-first attitude

• Ability to multi-task and work in a fast-paced environment

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance