LHH is seeking a CUSTOMER SERVICE MANAGER for a direct hire position in Katy/Cypress, TX.

Position: CUSTOMER SERVICE MANAGER

Type: direct hire

Location: HYBRID SCHEDULE – Mon/Fri (remote) & Tues/Weds/Thurs (onsite) – 77449 zip code

Pay Range: $82,000-85,000 annually DOE

Work Schedule: M-F, 8-5

SUMMARY:

The Customer Service Manager ensures that the department is consistently providing quality service to all customers and constantly looking at ways to improve efficiency and overall productivity.

DUTIES:

· Handles escalated issues by working closely with Customer Services Specialists.

· Finds solutions that benefit both the customer and the company.

· Monitors individuals’ performance and provides coaching if necessary.

· Works closely with the Customer Service Supervisor to be sure all practices are being followed.

· Enforces company standards, policies and procedures.

· Build and manage a strong team relationship.

· Determining the right course of action or escalation path for customer requests/issues.

· Utilizing creative problem-solving skills to resolve functional problems.

· Perform work on related projects.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises employees within the Customer Service department.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· College degree preferred, but not required.

· Willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance.

SKILLS:

· Proficient MS Office skills, including Excel, Outlook, and Word

· Strong organizational skills

· Demonstrated strengths in teambuilding and leadership skills

· Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.

· Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.

EXPERIENCE:

· 10 years of supervisory experience

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance