Location: Kennesaw, GA
Pay Rate: $22 per hour (Direct Hire)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (In-Office)
Job Summary:
LHH Recruitment Solutions is seeking Customer Service Account Manager. This position entails generating quotes, processing orders, liaising with suppliers, ensuring prompt delivery of goods, and equipping the field service engineers with the necessary information to execute service requests efficiently. Exceptional customer service, responding to inquiries, and handling basic accounting tasks such as invoicing and order tracking is required.

Primary Responsibilities:

• Generate quotes for labor, spare parts, and service contracts, ensuring the accuracy and integrity of customer data. Maintain Service Call Reports (SCR).

• Facilitate the processing of orders for spare parts and labor, including communicating with customers and field service engineers.

• Oversee and maintain database administration, which includes generating reports for Field Service Engineer commissions, backlog reports, and performance metrics. Manage the dossier room.

• Maintain effective communication with customers regarding scheduled visits and machine installations, prioritizing expeditious scheduling.

• Collaborate closely with the finance team to consolidate and submit precise service billings on a regular basis. Investigate and resolve discrepancies related to service billing and revenue.

• Manage incoming and outgoing shipments via tracking systems and provide phone support as required.

• Punctuality and attendance are vital. Periodic overtime or weekend work may be necessary, subject to prior approval. Additional duties may be assigned.

• Occasionally responsible for coordinating international and domestic shipments, researching order statuses, assisting field service engineers in rescheduling tasks, and ensuring a tidy office environment.

• Work based on established policies and objectives, often requiring minimal supervision from supervisor. Specific cases are referred to the supervisor only when organization policy clarification or interpretation is needed.

Experience and Required Skills:

• An Associate's degree is preferred, or you should have 1-3 years of work experience in a similar role.

• Basic knowledge of software applications, including Microsoft Excel, Outlook, and Word.

• Experience with Customer Relationship Management (CRM) systems, preferably Microsoft Dynamics.

• Exceptional organizational skills and a keen eye for detail.

• Strong written and verbal communication skills.

• Willingness to travel occasionally, up to 1-30%.

• To be considered for this position, you must be authorized to work in the United States.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance