• 1st Shift: 5:45 AM – 2:15 PM PST, Monday through Friday
• 2nd Shift: 8:30 AM – 5:00 PM PST, Monday through Friday

• $20.00 – $26.00 per hour depending on experience and location

• Actively seek information to understand customer’s circumstances, problems, expectations, and needs to resolve customer inquiries/issues.
• Share and/or convey routine information to customers regarding their accounts, maintaining a professional demeanor in all situations.
• Maintain, update, and monitor customer account information.
• Interact with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.
• Research and resolve simple to moderately complex customer complaints to ensure customer satisfaction and retention. Document processes used to correct issues.
• Respond to correspondence, complaints, and information requests via telephone, e-mail, fax, regular mail, or in person.
• Utilize computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.
• May process routine/simple transactions on customers’ accounts. Transaction processing may be specified by authority/guidelines.
• Maintain familiarity with policies and procedures, as well as the business and organization. Comply with company and regulatory guidelines.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 2-3 or more years of call center customer service or account management experience is required.
• Previous customer service lead experience is a plus.
• Previous insurance industry experience is a plus.
• Must have a demonstrated ability to type 40+ words per minute and 8000 KPH.
• Great communication skills, a positive attitude, flexibility, effective collaboration skills, and an interest in learning how to provide excellent customer service and support.

• Receive inbound phone calls from customers, answer their questions, and help solve problems.
• Make outbound phone calls to insurance agents and brokers to confirm information.
• Respond to correspondence and information requests by e-mail.
• Perform data entry of information into our insurance-tracking database.
• Gain product knowledge so you can talk about product features.
• Perform other duties as assigned.
• Note: You will not make outbound sales calls – this is a customer service position.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance